Redmine Helpdesk plugin Product Updates
Helpdesk is constantly getting better. Find all the latest updates to Redmine Helpdesk plugin here.
Feb 07, 2024 (Version: 4.2.2)
- Supported Redmine versions: 5.1 - 4.0
- Dropped Redmine 3 support
- Added Cc and Bcc fields for new ticket creation
- Added Hungarian translation (Krisztian Engi)
- Added sorting for tickets fields on issue list
- Fixed API for /helpdesk_tickets with params
- Fixed HTML email parsing
- Fixed assigned_to keyword for groups
- Fixed token generation for public tickets and votes
- Fixed status change on reply
- Fixed Helpdesk widget
- Fixed security issue with canned response edit
- Fixed Czech locale encoding for office365
- Fixed canned response select bug
- Fixed read mark bug
- Fixed skiping big attachments
- Fixed service mail errors
- Fixed tags actions for email rules
Jan 16, 2023 (Version: 4.2.1)
- Added bulk replies send from issue context menu
- Added patch for shared mailbox support office365 oauth2 (Samuel Melrose)
- Added inline image parcing for MS Office, Gmail clients
- Added hidden setting "HTML body prefer"
- Added nested OAuth folders
- Added ticket project condition for Message-Id filter
- Added hidden setting for HTML body parcing
- Added hiding Outlook option if required settings are missed
- Fixed first letter missing
- Fixed empty data for OAuth fields
- Spanish locale updated (Juan José Taguas Navarro)
Sep 26, 2022 (Version: 4.2.0)
- Supported Redmine versions: 5.0 - 3.0
- Added OAuth authentication for MS Office 365 new
- Added setting for junk mail button
- Fixed extra spaces in incoming mails
- Fixed bug for from address with label
- Fixed email template displaying bug
- Fixed widget reload after ticket creation
- Fixed missed journal private tag
- Fixed empty from_address error
- German locale updated (Carsten Stanusch)
Apr 11, 2022 (Version: 4.1.13)
- Supported Redmine versions: 5.0 - 3.0
- Redmine 5 compatibility
- Fixed issue subject escape bug
- Added target version action
- Added BCC/CC for initial message
- Added Danish locale
- Fixed empty ticket error
- Fixed contact tags removing error
- Fixed SCP for widget
- Fixed CF override
- Fixed POP3 email removing for unprocessed letter
- Fixed case-insensitive bug
- Fixed rules autoloading
- Fixed widget position
- Fixed constants loading errors
- Fixed cc-addresses selector bug
- Skipped emails with duplicated Message-Id
May 20, 2021 (Version: 4.1.12)
- Supported Redmine versions: 4.2 - 3.0
- Redmine 4.2 compatibility
- Added STARTTLS option
- Added Tickets to Contact API
- Added skip certificate varification for STMP settings
- Added Outlook compatible reply-to format
- Fixed auto answer to_address bug for multiaddress contact
- Fixed send by default error
- Updated BR locale
Nov 04, 2020 (Version: 4.1.11)
- Supported Redmine versions: 4.1 - 2.6
- Added send_as to REST API
- Added list and enumeration custom fields to a widget
- German translation update
- Disabled deal and contact custom fields for a widget
- Hide canned responses for not tickets
- Fixed zero ticket lifetime bug
- Fixed bug with multiple send note
- Fixed email case insensitive bug
- Fixed my page display bug
- Fixed Helpdesk rules reordering bug
- Fixed tags action apply bug
- Fixed multiproject bug on ticket create via API
- Fixed blank contact error
Aug 17, 2020 (Version: 4.1.10)
- Supported Redmine versions: 4.1 - 2.6
- Added italian locale
- Updated zh-tw locale
- Fixed size() method error
- Fixed initial install error
- Fixed checklist ration recalculate
- Fixed display checklist element with Markdown syntax
- Fixed done ratio recalculate on checklist API update
- Fixed API call journalizing
Jul 20, 2020 (Version: 4.1.9)
- Supported Redmine versions: 4.1 - 2.6
- Added Helpdesk conversation tab new
- Added issue category to widget
- Multi level html email parsing fixes
- German locale updates
- Russian locale updates
- Taiwanese Mandarin locale updates
- Chinese locale updates
- Fixed issue layout bugs
- Fixed wrong address bug
- Fixed inline image bug
- Fixed stop handle rule
- Fixed first rule bug
- Fixed new email in ticket reply bug
Apr 06, 2020 (Version: 4.1.8)
- Supported Redmine versions: 4.1 - 2.6
- Journal message helpdesk details moved to the top
- Added text/calendar mine type support
- Fixed one line message bug
Mar 19, 2020 (Version: 4.1.7)
- Supported Redmine versions: 4.1 - 2.6
- Added setting for read message pixel
- Disabled adding CC emails to contacts
- Fixed CC field filling bug
- Fixed private notes access in ticket.history macro
- Fixed mine type bug
- Fixed send to checkbox apply for collision issues
- Fixed mail fetcher error
- Fixed assignee typo bug
Jan 31, 2020 (Version: 4.1.6)
- Supported Redmine versions: 4.1 - 2.6
- Redmine 4.1 support
- Added tickets API
- Added stop action
- Added tracker action
- HTML part parsing improvements
- Optimization helpdesk reports
- Fixed gravatar bug
- Fixed widget bug
- Fixed send initial message bug
- Fixed private_instance_methods method bug
Oct 25, 2019 (Version: 4.1.5)
- Supported Redmine versions: 4.1 - 2.6
- Fixed manual ticket creation bug
Oct 23, 2019 (Version: 4.1.4)
- Supported Redmine versions: 4.1 - 2.6
- New canned responses button
- Added Due date set rules action
- Redmine 4.0.5 compatibility fixes
- Fixed ticket delete url bug
- Fixed select2 format
- Fixed contact right-click create error
- Fixed send_note checklist bug
Aug 19, 2019 (Version: 4.1.3)
- Supported Redmine versions: 4.0 - 2.6
- Added assignee load balance rule
- Fixed gmail connection bug
- Fixed responsible bug
- Fixed people light version bug
- Fixed helpdesk forms bug
- Fixed empty to-address bug
- Fixed Russian locale mistake
Jul 01, 2019 (Version: 4.1.2)
- Supported Redmine versions: 4.0 - 2.6
- Fixed infinity loading bug
Jun 18, 2019 (Version: 4.1.1)
- Supported Redmine versions: 4.0 - 2.6
- Allow mail processing rules to target private projects
- Added hide read mark option
- Attachments for canned responses new
- New API for helpdesk tickets
- Added None authentication method for SMTP settings
May 23, 2019 (Version: 4.1.0)
- Supported Redmine versions: 4.0 - 2.6
- Viewed mark for sent emails new
- New styles for Send note and New ticket new
- Multiple email address selection for Helpdesk contacts, To, CC and BCC fields new
- Email Rules issue's history records new
- Added autoclose message
- Added group into Rules assignee
- New subject handling rules AND and OR
- Filter contacts with email address
- Fixed assigned_to bug
- Fixed email parsing method
- Fixed auth error response bug
- Czech locale (Petr Stefan)
Feb 12, 2019 (Version: 4.0.2)
- Supported Redmine versions: 4.0 - 2.6
- Added new api /helpdesk_tickets/.xml
- Added attachments for add_note API
- Fixed auto answer duplication
Jan 30, 2019 (Version: 4.0.1)
- Supported Redmine versions: 4.0 - 2.6
- Fixed Russian translation
- Fixed auto answer sending bug
- Mail rules form fixes
- Fixed helpdesk ticket field csv/pdf export
Nov 21, 2018 (Version: 4.0.0)
- Supported Redmine versions: 4.0 - 2.6
- Added workflow smart automation rules new
- Refactoring of mail handling classes
- Fixed emoji cutting for MySQL
- Fixed bug with contact card async loading
- Fixed status changing with email_note API request
- Fixed email references parsing
- Fixed context menu icons
Sep 17, 2018 (Version: 3.0.10)
- Supported Redmine versions: 4.0 - 2.6
- Added Customer satisfaction report new
- Added Privacy policy checkbox for Widget new
- Redmine 4 support
- Added sidebar async contact loading
- Added allow override for receive rake task
- Added permission check for Reports menu
- Added References header field handling
- Widget UI bug fixes
- Added field Tickets count to contacts list new
- Replaced tagit with select2
- Changed author searching logic for widget ticket
- Fixed ticket column for export from issues table
- Fixed emails with inline image only
- Fixed ticket autoclose bug
- Fixed Time to reaction calculation bug
- Fixed Number of tickets filter for contacts
- Fixed handling tickets without description
- Fixed subject encoding bug
- Fixed ticket creating from contact context menu
- Catalan translation (Luis Blasco)
- Spanish locale update (Luis Blasco)
Aug 17, 2017 (Version: 3.0.9)
- Supported Redmine versions: 3.4 - 2.3
- Added Reply button new
- New public ticket stytes
- Custom fields hidded for public tickets
- Junk mail link hidden
- Fixed settings saving bug
- Fixed my page context menu bug
- Fixed email emoji problem
Jul 07, 2017 (Version: 3.0.8)
- Supported Redmine versions: 3.4 - 2.3
- Autoclose tickets setting new
- Added CC field edit on the contact card
- Added translation option for attachments in widget
- Apply macros for initial message send
- Fixed ignored attachment bug
- Redmine 3.4 support fixes
- Changed filters for select2
- Always send CC if present
- Reports fixes
Feb 24, 2017 (Version: 3.0.7)
- Supported Redmine versions: 3.3 - 2.3
- Canned responses visibility fixes
- Fixed bug with customer response
- Reports fixes
- Fixed win1251 subject encoding
- Fixed widget styles param
Dec 02, 2016 (Version: 3.0.6)
- Supported Redmine versions: 3.3 - 2.3
- Added From address macro to use agent name new
- Fixed bug with Widget API avatar
- Fixed bug with single attachment part emails
- Fixed macro
Nov 21, 2016 (Version: 3.0.5)
- Supported Redmine versions: 3.3 - 2.3
- User avatar Widget API new
- "Busiest time of day" report new
- Predefined fields hidden from Widget
- Canned responses tab in global settings
- Cleanup Helpdesk project settings
- Send notications for tickets created using Widget
- Widget API fixes
- Email dropbox for tickets admin+1234@redmine.app.com new
Sep 01, 2016 (Version: 3.0.4)
- Supported Redmine versions: 3.3 - 2.3
- First response report new
- Email dropbox for redmine issues admin+123@redmine.com new
- Helpdesk widget API (translation and )
- Macro tag {%response.author.last_name%} (Alexey Dvoryanchikov)
- Fixed destination for outgoing emails with CC list
- Chinese translation (Zuofeng Zhang)
May 25, 2016 (Version: 3.0.2)
- Supported Redmine versions: 3.3 - 2.3
- Helpdesk widget new
- Assign tickets to contact assignee new
- Added allow_override option for redmine:email:helpdesk rake tasks
- Activated TLS for outgoing mails
- Show delivery errors on email sending
- Previous ticket new styles
- Banner plugin compatibility
- CKEEditor and canned responses compatibility
- Required fields ignoring on ticket creating
- Redmine 3.2 UI compatibility
- Portuguese (Brasil) translation update (Leandro Gehlen)
- French translation update (Olivier Houdas)
- Dutch translation (Philippe Schottey)
- Fixed bug with manual emails receiving (Unable to determine @target_project)
- Fixed bug with ticket status changing on public link response
- Fixed but with reversed comments in public tickets
- Fixed API bug with send_note
- Fixed bug with showing global canned responses list
- Fixed email's subject decoding bug
- Fixed bug with wrong token for public tickets
- Fixed bug customer company filter with connection variable
Aug 25, 2015 (Version: 3.0.1)
- Supported Redmine versions: 3.1, 3.0, 2.6, 2.5, 2.4, 2.3
- Redmine 3.1 support
- Customer profile saving bug fixed
- Fetching mail bug fixed
Jun 16, 2015 (Version: 3.0.0)
- Supported Redmine versions: 3.0, 2.6, v2.5, v2.4, v2.3
- Redmine 3 support
- Turkish translation update (Adnan Topcu)
Mar 25, 2015 (Version: 2.4.0)
- Supported Redmine versions: 2.6, v2.5, v2.4, v2.3
- Satisfaction Ratings new
- Select first project tracker for "All" setting
- Macro tag {%response.author.custom_field: Custom field name%}
- French translation update (Olivier Houdas)
- Swedish translation update (Khedron Wilk)
- Ticket contact company time report grouping (Marcelo A. Fernandes) new
- Ignoring emails with "X-Auto-Response-Suppress: all" header
- Ignoring attachments from Redmine global settings list
- redirect_on_success param for create_ticket API method new
- fixes n+1 on issues list
- New redmine_helpdesk.log for Helpdesk messages
- Italian translation update (Nicola Mondinelli)
Nov 10, 2014 (Version: 2.3.0)
- Supported Redmine versions: 2.6, v2.5, v2.4, v2.3
- Ticket reaction metrics (reaction time, first response time, resolve time) new
- Contact selection fixes
- Setting for disable striping HTML tags
- Serbian translation (Radenko)
Oct 02, 2014 (Version: 2.2.13)
- Supported Redmine versions: 2.6, v2.5, v2.4, v2.3
- Spent time reports for customer new
- Hide private issues and notes from public tickets view new
- New styles for public tickets incoming replies
- Permission check for filters and issue list columns
- Hide avatars on public tickets view
- Fixed bug with contacts without projects
Sep 06, 2014 (Version: 2.2.12)
- Supported Redmine versions: v2.5, v2.4, v2.3, v2.2
- Added macro {%ticket.start_date%}
- SMTP Authentication method fixes (Markus Plutka)
- Added support for "cross-project contacts relations" setting
- Turkish translation (Adnan Topcu)
- CKEditor support for HTML part of sent mails
- Show project on global canned responses list
- Links for adding macros in canned responses
- Reverse name if "," was used in Last, First notation.
- Company assignment from brackets in sender name string
- Fixed binary files corruption
- Fixed iso-2022-jp encoded messages
- Fixed bug with empty contact on new ticker form
May 03, 2014 (Version: 2.2.11)
- Supported Redmine versions: v2.5, v2.4, v2.3, v2.2
- French translation update by Olivier Houdas
- Set default start date on issues created by email if settings
- Fixed bug with deleting related attachments
Apr 07, 2014 (Version: 2.2.10)
- Supported Redmine versions: v2.5, v2.4, v2.3, v2.2
- Added macro {%contact.email%}
- Multiline encoded subject fixes
- Canned responses columns "Public", "For all projects"
- Fixed canned responses visibility
- Fixed global canned responses update/delete
- Post image from clipboard compatibility
- Time out 60 sec for sending email
- Spanish translation update (Leandro Russo)
Feb 25, 2014 (Version: 2.2.9)
- Supported Redmine versions: v2.5, v2.4, v2.3, v2.2
- Send autoresponse to CC list by default new
- Custom SMTP setver settings (experimental) new
- Polish translation (Szymon Anders)
- Fixed bug with attachments in create_ticket API
Feb 11, 2014 (Version: 2.2.8)
- Supported Redmine versions: v2.5, v2.4, v2.3, v2.2
- Encoding fixes (Tillmann Steinbrecher)
- Prevent attachments duplication (hash comparing) new
- Canned responses global list
- Editable To address in send note (forwarding emails)
- Sending initial message to customer
- Added macros
{%ticket.closed_on%} and {%ticket.due_date%}
Jan 23, 2014 (Version: 2.2.7)
- Supported Redmine versions: v2.4, v2.3, v2.2, v2.1
- Ticket history macro new
- Issues customer company filter with Equal condition
- Brazil translation (Tiago O Baptistetti)
- Spanish translation (Luis Blasco)
- Italian translation (Nicola Mondinelli)
- Bug fixes
Dec 23, 2013 (Version: 2.2.6)
- Supported Redmine versions: v2.4, v2.3, v2.2, v2.1
- New last message date column (x hours ago) for tickets (issues) list new
- Set ticket date from email date (was current date)
- New issues table column "Helpdeks ticket" new
- API changes for create_ticket method
- Fixed bug with attachments for public tickets
Sep 25, 2013 (Version: 2.2.5)
- Supported Redmine versions: v2.4, v2.3, v2.2, v2.1
- Fixed bug with CRM plugin >=3.2.5 compatibility
- Required CRM plugin >=3.2.5
Sep 23, 2013 (Version: 2.2.4)
- Supported Redmine versions: v2.4, v2.3, v2.2, v2.1
- REST API for adding attachemnts to the new ticket
- Assign unassigned ticket to the current user if "Send email" checked new
- New email body HTML layout
Aug 13, 2013 (Version: 2.2.3)
- Supported Redmine versions: v2.3, v2.2, v2.1
- Show employees tickets for companies
- Replace "Anonymous wrote:" in quoted reply
- Added new ticket source type "conversation"
- Send auto answer checkbox on ticket creation from 'New issue' tab
- Auto assign ticket to a first responder user for response via email
- Auto assign answered status for response via email
- Set "Reopen status" after add comments to public tickets
- Slovak locale (Martin Bucko)
- Fixed bug with send notes for invalid issues
May 04, 2013 (Version: 2.2.2)
- Supported Redmine versions: v2.3, v2.2, v2.1
- My page tickets
- Contact tab for helpdesk tickets
- Contact context menu to add helpdesk ticket
Apr 18, 2013 (Version: 2.2.1)
- Supported Redmine versions: v2.3, v2.2, v2.1
- Tickets grouping for activity page
- Do not strip tags from plain text part
Apr 05, 2013 (Version: 2.2.0)
- Supported Redmine versions: v2.3, v2.2, v2.1
- Canned responses
- Customer company field and filter on issues list
- Ticket source field and filter on issues list
- Bug fixes for rails 3.2.13
- Fixed bug with attachments in redmine 2.3
Feb 20, 2013 (Version: 2.1.3)
- Supported Redmine versions: v2.3, v2.2, v2.1
- Public links for helpdesk tickets
- Redmine mail fetcher by REST API
- Fixed bug with duplicating responses
- Fixed bug with ticket status reset
Feb 04, 2013 (Version: 2.1.2)
- Supported Redmine versions: v2.3, v2.2, v2.1
- Redmine 2.3 trunk support
- New macros for issue status, % done, estimated hours, priority
- Template for answer subject
- Better email threading
Jan 21, 2013 (Version: 2.1.1)
- Supported Redmine versions: v2.2, v2.1
- Redmine 2.2.2 support
Jan 20, 2013 (Version: 2.1.0)
- Supported Redmine versions: v2.2, v2.1
- Add contacts from CC addresses when receiving issues
- Select customer and ticket source chanel on issue creation form
- Cc and Bcc for sending response
- Delete Junk mail button
- Filter by issues with/without tickets
- Link response by "In-Reply-To" field by message-Id
- Autocomplete for Helpdesk ticket customer select
- Selection To address for response
- Rake task changed from redmine:email:contacts_helpdesk: to redmine:email:helpdesk
- License files
- Bug: Set redmine user as author didn't work with ruby 1.9.3
Nov 01, 2012 (Version: 2.0.0)
- Supported Redmine versions: v2.1.x
- Ruby 1.9.3 support
- Issues list for each contact
- Preview for email original in issue notes
- New macros %QUOTED_ISSUE_DESCRIPTION%, %SUBJECT%, %NOTE_AUTHOR%, %%NOTE_AUTHOR.FIRST_NAME
- Applying macros for sent issues notes
- email Blacklist Filtering
- REST API for getting mails from all projects
- Last message from/to contact in issue list
- Contact profile (card) on issue show page
- Previous messages from contact on issue show page
- Send mails as plain text option
- Emails with flags (X-Auto-Response-Suppress' => 'oof', 'Auto-Submitted' => /^auto-/) will be ignored
- Last message column for issues list
- Show message header and footer in issue edit form
- Contact profile card on the issue sidebar
- Answer to customer from email
- Add line breaks for html only message
- Activity providers for helpdesk tickets and responses
- Send flag default settings
- Bug: SSL always on with IMAP and project mail settings
- Bug: IMAP Folder does not work
- Bug: Journals connections does not copy after contacts merge
- Bug: move on failure label
- Bug: "Add tags after create" doesn't save
- Bug: Macro %UPDATER% not working
- Bug: Email subject format is not used for replies (rather than auto-notifications
May 12, 2012 (Version: 1.0.4)
- Supported Redmine versions: v1.2.x, v1.3.x, v1.4.x
- Store incoming emails as attachments to issue/journal
- Use mail Header to track email to issue id
- Store email server settings in project settings tab
- Multiple Recipients from issue contacts
- Create new issue if respond lifetime expired
- CSS styles for emails
- Change issue status in note add form
- API for sending response to issue
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