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We cut 50% off all plugins prices during our anniversary celebration
Redmine Helpdesk plugin Product Updates
Helpdesk is constantly getting better. Find all the latest updates to Redmine Helpdesk plugin here.
Feb 07, 2024 (Version: 4.2.2)
- Supported Redmine versions: 5.1 - 4.0
- Dropped Redmine 3 support
- Added Cc and Bcc fields for new ticket creation
- Added Hungarian translation (Krisztian Engi)
- Added sorting for tickets fields on issue list
- Fixed API for /helpdesk_tickets with params
- Fixed HTML email parsing
- Fixed assigned_to keyword for groups
- Fixed token generation for public tickets and votes
- Fixed status change on reply
- Fixed Helpdesk widget
- Fixed security issue with canned response edit
- Fixed Czech locale encoding for office365
- Fixed canned response select bug
- Fixed read mark bug
- Fixed skiping big attachments
- Fixed service mail errors
- Fixed tags actions for email rules
Jan 16, 2023 (Version: 4.2.1)
- Added bulk replies send from issue context menu
- Added patch for shared mailbox support office365 oauth2 (Samuel Melrose)
- Added inline image parcing for MS Office, Gmail clients
- Added hidden setting "HTML body prefer"
- Added nested OAuth folders
- Added ticket project condition for Message-Id filter
- Added hidden setting for HTML body parcing
- Added hiding Outlook option if required settings are missed
- Fixed first letter missing
- Fixed empty data for OAuth fields
- Spanish locale updated (Juan José Taguas Navarro)
Sep 26, 2022 (Version: 4.2.0)
- Supported Redmine versions: 5.0 - 3.0
- Added OAuth authentication for MS Office 365 new
- Added setting for junk mail button
- Fixed extra spaces in incoming mails
- Fixed bug for from address with label
- Fixed email template displaying bug
- Fixed widget reload after ticket creation
- Fixed missed journal private tag
- Fixed empty from_address error
- German locale updated (Carsten Stanusch)
Apr 11, 2022 (Version: 4.1.13)
- Supported Redmine versions: 5.0 - 3.0
- Redmine 5 compatibility
- Fixed issue subject escape bug
- Added target version action
- Added BCC/CC for initial message
- Added Danish locale
- Fixed empty ticket error
- Fixed contact tags removing error
- Fixed SCP for widget
- Fixed CF override
- Fixed POP3 email removing for unprocessed letter
- Fixed case-insensitive bug
- Fixed rules autoloading
- Fixed widget position
- Fixed constants loading errors
- Fixed cc-addresses selector bug
- Skipped emails with duplicated Message-Id
May 20, 2021 (Version: 4.1.12)
- Supported Redmine versions: 4.2 - 3.0
- Redmine 4.2 compatibility
- Added STARTTLS option
- Added Tickets to Contact API
- Added skip certificate varification for STMP settings
- Added Outlook compatible reply-to format
- Fixed auto answer to_address bug for multiaddress contact
- Fixed send by default error
- Updated BR locale
Nov 04, 2020 (Version: 4.1.11)
- Supported Redmine versions: 4.1 - 2.6
- Added send_as to REST API
- Added list and enumeration custom fields to a widget
- German translation update
- Disabled deal and contact custom fields for a widget
- Hide canned responses for not tickets
- Fixed zero ticket lifetime bug
- Fixed bug with multiple send note
- Fixed email case insensitive bug
- Fixed my page display bug
- Fixed Helpdesk rules reordering bug
- Fixed tags action apply bug
- Fixed multiproject bug on ticket create via API
- Fixed blank contact error
Aug 17, 2020 (Version: 4.1.10)
- Supported Redmine versions: 4.1 - 2.6
- Added italian locale
- Updated zh-tw locale
- Fixed size() method error
- Fixed initial install error
- Fixed checklist ration recalculate
- Fixed display checklist element with Markdown syntax
- Fixed done ratio recalculate on checklist API update
- Fixed API call journalizing
Jul 20, 2020 (Version: 4.1.9)
- Supported Redmine versions: 4.1 - 2.6
- Added Helpdesk conversation tab new
- Added issue category to widget
- Multi level html email parsing fixes
- German locale updates
- Russian locale updates
- Taiwanese Mandarin locale updates
- Chinese locale updates
- Fixed issue layout bugs
- Fixed wrong address bug
- Fixed inline image bug
- Fixed stop handle rule
- Fixed first rule bug
- Fixed new email in ticket reply bug
Apr 06, 2020 (Version: 4.1.8)
- Supported Redmine versions: 4.1 - 2.6
- Journal message helpdesk details moved to the top
- Added text/calendar mine type support
- Fixed one line message bug
Mar 19, 2020 (Version: 4.1.7)
- Supported Redmine versions: 4.1 - 2.6
- Added setting for read message pixel
- Disabled adding CC emails to contacts
- Fixed CC field filling bug
- Fixed private notes access in ticket.history macro
- Fixed mine type bug
- Fixed send to checkbox apply for collision issues
- Fixed mail fetcher error
- Fixed assignee typo bug
Jan 31, 2020 (Version: 4.1.6)
- Supported Redmine versions: 4.1 - 2.6
- Redmine 4.1 support
- Added tickets API
- Added stop action
- Added tracker action
- HTML part parsing improvements
- Optimization helpdesk reports
- Fixed gravatar bug
- Fixed widget bug
- Fixed send initial message bug
- Fixed private_instance_methods method bug
Oct 25, 2019 (Version: 4.1.5)
- Supported Redmine versions: 4.1 - 2.6
- Fixed manual ticket creation bug
Oct 23, 2019 (Version: 4.1.4)
- Supported Redmine versions: 4.1 - 2.6
- New canned responses button
- Added Due date set rules action
- Redmine 4.0.5 compatibility fixes
- Fixed ticket delete url bug
- Fixed select2 format
- Fixed contact right-click create error
- Fixed send_note checklist bug
Aug 19, 2019 (Version: 4.1.3)
- Supported Redmine versions: 4.0 - 2.6
- Added assignee load balance rule
- Fixed gmail connection bug
- Fixed responsible bug
- Fixed people light version bug
- Fixed helpdesk forms bug
- Fixed empty to-address bug
- Fixed Russian locale mistake
Jul 01, 2019 (Version: 4.1.2)
- Supported Redmine versions: 4.0 - 2.6
- Fixed infinity loading bug
Jun 18, 2019 (Version: 4.1.1)
- Supported Redmine versions: 4.0 - 2.6
- Allow mail processing rules to target private projects
- Added hide read mark option
- Attachments for canned responses new
- New API for helpdesk tickets
- Added None authentication method for SMTP settings
May 23, 2019 (Version: 4.1.0)
- Supported Redmine versions: 4.0 - 2.6
- Viewed mark for sent emails new
- New styles for Send note and New ticket new
- Multiple email address selection for Helpdesk contacts, To, CC and BCC fields new
- Email Rules issue's history records new
- Added autoclose message
- Added group into Rules assignee
- New subject handling rules AND and OR
- Filter contacts with email address
- Fixed assigned_to bug
- Fixed email parsing method
- Fixed auth error response bug
- Czech locale (Petr Stefan)
Feb 12, 2019 (Version: 4.0.2)
- Supported Redmine versions: 4.0 - 2.6
- Added new api /helpdesk_tickets/.xml
- Added attachments for add_note API
- Fixed auto answer duplication
Jan 30, 2019 (Version: 4.0.1)
- Supported Redmine versions: 4.0 - 2.6
- Fixed Russian translation
- Fixed auto answer sending bug
- Mail rules form fixes
- Fixed helpdesk ticket field csv/pdf export
Nov 21, 2018 (Version: 4.0.0)
- Supported Redmine versions: 4.0 - 2.6
- Added workflow smart automation rules new
- Refactoring of mail handling classes
- Fixed emoji cutting for MySQL
- Fixed bug with contact card async loading
- Fixed status changing with email_note API request
- Fixed email references parsing
- Fixed context menu icons
Sep 17, 2018 (Version: 3.0.10)
- Supported Redmine versions: 4.0 - 2.6
- Added Customer satisfaction report new
- Added Privacy policy checkbox for Widget new
- Redmine 4 support
- Added sidebar async contact loading
- Added allow override for receive rake task
- Added permission check for Reports menu
- Added References header field handling
- Widget UI bug fixes
- Added field Tickets count to contacts list new
- Replaced tagit with select2
- Changed author searching logic for widget ticket
- Fixed ticket column for export from issues table
- Fixed emails with inline image only
- Fixed ticket autoclose bug
- Fixed Time to reaction calculation bug
- Fixed Number of tickets filter for contacts
- Fixed handling tickets without description
- Fixed subject encoding bug
- Fixed ticket creating from contact context menu
- Catalan translation (Luis Blasco)
- Spanish locale update (Luis Blasco)
Aug 17, 2017 (Version: 3.0.9)
- Supported Redmine versions: 3.4 - 2.3
- Added Reply button new
- New public ticket stytes
- Custom fields hidded for public tickets
- Junk mail link hidden
- Fixed settings saving bug
- Fixed my page context menu bug
- Fixed email emoji problem
Jul 07, 2017 (Version: 3.0.8)
- Supported Redmine versions: 3.4 - 2.3
- Autoclose tickets setting new
- Added CC field edit on the contact card
- Added translation option for attachments in widget
- Apply macros for initial message send
- Fixed ignored attachment bug
- Redmine 3.4 support fixes
- Changed filters for select2
- Always send CC if present
- Reports fixes
Feb 24, 2017 (Version: 3.0.7)
- Supported Redmine versions: 3.3 - 2.3
- Canned responses visibility fixes
- Fixed bug with customer response
- Reports fixes
- Fixed win1251 subject encoding
- Fixed widget styles param
Dec 02, 2016 (Version: 3.0.6)
- Supported Redmine versions: 3.3 - 2.3
- Added From address macro to use agent name new
- Fixed bug with Widget API avatar
- Fixed bug with single attachment part emails
- Fixed macro
Nov 21, 2016 (Version: 3.0.5)
- Supported Redmine versions: 3.3 - 2.3
- User avatar Widget API new
- "Busiest time of day" report new
- Predefined fields hidden from Widget
- Canned responses tab in global settings
- Cleanup Helpdesk project settings
- Send notications for tickets created using Widget
- Widget API fixes
- Email dropbox for tickets admin+1234@redmine.app.com new
Sep 01, 2016 (Version: 3.0.4)
- Supported Redmine versions: 3.3 - 2.3
- First response report new
- Email dropbox for redmine issues admin+123@redmine.com new
- Helpdesk widget API (translation and )
- Macro tag {%response.author.last_name%} (Alexey Dvoryanchikov)
- Fixed destination for outgoing emails with CC list
- Chinese translation (Zuofeng Zhang)
May 25, 2016 (Version: 3.0.2)
- Supported Redmine versions: 3.3 - 2.3
- Helpdesk widget new
- Assign tickets to contact assignee new
- Added allow_override option for redmine:email:helpdesk rake tasks
- Activated TLS for outgoing mails
- Show delivery errors on email sending
- Previous ticket new styles
- Banner plugin compatibility
- CKEEditor and canned responses compatibility
- Required fields ignoring on ticket creating
- Redmine 3.2 UI compatibility
- Portuguese (Brasil) translation update (Leandro Gehlen)
- French translation update (Olivier Houdas)
- Dutch translation (Philippe Schottey)
- Fixed bug with manual emails receiving (Unable to determine @target_project)
- Fixed bug with ticket status changing on public link response
- Fixed but with reversed comments in public tickets
- Fixed API bug with send_note
- Fixed bug with showing global canned responses list
- Fixed email's subject decoding bug
- Fixed bug with wrong token for public tickets
- Fixed bug customer company filter with connection variable
Aug 25, 2015 (Version: 3.0.1)
- Supported Redmine versions: 3.1, 3.0, 2.6, 2.5, 2.4, 2.3
- Redmine 3.1 support
- Customer profile saving bug fixed
- Fetching mail bug fixed
Jun 16, 2015 (Version: 3.0.0)
- Supported Redmine versions: 3.0, 2.6, v2.5, v2.4, v2.3
- Redmine 3 support
- Turkish translation update (Adnan Topcu)
Mar 25, 2015 (Version: 2.4.0)
- Supported Redmine versions: 2.6, v2.5, v2.4, v2.3
- Satisfaction Ratings new
- Select first project tracker for "All" setting
- Macro tag {%response.author.custom_field: Custom field name%}
- French translation update (Olivier Houdas)
- Swedish translation update (Khedron Wilk)
- Ticket contact company time report grouping (Marcelo A. Fernandes) new
- Ignoring emails with "X-Auto-Response-Suppress: all" header
- Ignoring attachments from Redmine global settings list
- redirect_on_success param for create_ticket API method new
- fixes n+1 on issues list
- New redmine_helpdesk.log for Helpdesk messages
- Italian translation update (Nicola Mondinelli)
Nov 10, 2014 (Version: 2.3.0)
- Supported Redmine versions: 2.6, v2.5, v2.4, v2.3
- Ticket reaction metrics (reaction time, first response time, resolve time) new
- Contact selection fixes
- Setting for disable striping HTML tags
- Serbian translation (Radenko)
Oct 02, 2014 (Version: 2.2.13)
- Supported Redmine versions: 2.6, v2.5, v2.4, v2.3
- Spent time reports for customer new
- Hide private issues and notes from public tickets view new
- New styles for public tickets incoming replies
- Permission check for filters and issue list columns
- Hide avatars on public tickets view
- Fixed bug with contacts without projects
Sep 06, 2014 (Version: 2.2.12)
- Supported Redmine versions: v2.5, v2.4, v2.3, v2.2
- Added macro {%ticket.start_date%}
- SMTP Authentication method fixes (Markus Plutka)
- Added support for "cross-project contacts relations" setting
- Turkish translation (Adnan Topcu)
- CKEditor support for HTML part of sent mails
- Show project on global canned responses list
- Links for adding macros in canned responses
- Reverse name if "," was used in Last, First notation.
- Company assignment from brackets in sender name string
- Fixed binary files corruption
- Fixed iso-2022-jp encoded messages
- Fixed bug with empty contact on new ticker form
May 03, 2014 (Version: 2.2.11)
- Supported Redmine versions: v2.5, v2.4, v2.3, v2.2
- French translation update by Olivier Houdas
- Set default start date on issues created by email if settings
- Fixed bug with deleting related attachments
Apr 07, 2014 (Version: 2.2.10)
- Supported Redmine versions: v2.5, v2.4, v2.3, v2.2
- Added macro {%contact.email%}
- Multiline encoded subject fixes
- Canned responses columns "Public", "For all projects"
- Fixed canned responses visibility
- Fixed global canned responses update/delete
- Post image from clipboard compatibility
- Time out 60 sec for sending email
- Spanish translation update (Leandro Russo)
Feb 25, 2014 (Version: 2.2.9)
- Supported Redmine versions: v2.5, v2.4, v2.3, v2.2
- Send autoresponse to CC list by default new
- Custom SMTP setver settings (experimental) new
- Polish translation (Szymon Anders)
- Fixed bug with attachments in create_ticket API
Feb 11, 2014 (Version: 2.2.8)
- Supported Redmine versions: v2.5, v2.4, v2.3, v2.2
- Encoding fixes (Tillmann Steinbrecher)
- Prevent attachments duplication (hash comparing) new
- Canned responses global list
- Editable To address in send note (forwarding emails)
- Sending initial message to customer
- Added macros
{%ticket.closed_on%} and {%ticket.due_date%}
Jan 23, 2014 (Version: 2.2.7)
- Supported Redmine versions: v2.4, v2.3, v2.2, v2.1
- Ticket history macro new
- Issues customer company filter with Equal condition
- Brazil translation (Tiago O Baptistetti)
- Spanish translation (Luis Blasco)
- Italian translation (Nicola Mondinelli)
- Bug fixes
Dec 23, 2013 (Version: 2.2.6)
- Supported Redmine versions: v2.4, v2.3, v2.2, v2.1
- New last message date column (x hours ago) for tickets (issues) list new
- Set ticket date from email date (was current date)
- New issues table column "Helpdeks ticket" new
- API changes for create_ticket method
- Fixed bug with attachments for public tickets
Sep 25, 2013 (Version: 2.2.5)
- Supported Redmine versions: v2.4, v2.3, v2.2, v2.1
- Fixed bug with CRM plugin >=3.2.5 compatibility
- Required CRM plugin >=3.2.5
Sep 23, 2013 (Version: 2.2.4)
- Supported Redmine versions: v2.4, v2.3, v2.2, v2.1
- REST API for adding attachemnts to the new ticket
- Assign unassigned ticket to the current user if "Send email" checked new
- New email body HTML layout
Aug 13, 2013 (Version: 2.2.3)
- Supported Redmine versions: v2.3, v2.2, v2.1
- Show employees tickets for companies
- Replace "Anonymous wrote:" in quoted reply
- Added new ticket source type "conversation"
- Send auto answer checkbox on ticket creation from 'New issue' tab
- Auto assign ticket to a first responder user for response via email
- Auto assign answered status for response via email
- Set "Reopen status" after add comments to public tickets
- Slovak locale (Martin Bucko)
- Fixed bug with send notes for invalid issues
May 04, 2013 (Version: 2.2.2)
- Supported Redmine versions: v2.3, v2.2, v2.1
- My page tickets
- Contact tab for helpdesk tickets
- Contact context menu to add helpdesk ticket
Apr 18, 2013 (Version: 2.2.1)
- Supported Redmine versions: v2.3, v2.2, v2.1
- Tickets grouping for activity page
- Do not strip tags from plain text part
Apr 05, 2013 (Version: 2.2.0)
- Supported Redmine versions: v2.3, v2.2, v2.1
- Canned responses
- Customer company field and filter on issues list
- Ticket source field and filter on issues list
- Bug fixes for rails 3.2.13
- Fixed bug with attachments in redmine 2.3
Feb 20, 2013 (Version: 2.1.3)
- Supported Redmine versions: v2.3, v2.2, v2.1
- Public links for helpdesk tickets
- Redmine mail fetcher by REST API
- Fixed bug with duplicating responses
- Fixed bug with ticket status reset
Feb 04, 2013 (Version: 2.1.2)
- Supported Redmine versions: v2.3, v2.2, v2.1
- Redmine 2.3 trunk support
- New macros for issue status, % done, estimated hours, priority
- Template for answer subject
- Better email threading
Jan 21, 2013 (Version: 2.1.1)
- Supported Redmine versions: v2.2, v2.1
- Redmine 2.2.2 support
Jan 20, 2013 (Version: 2.1.0)
- Supported Redmine versions: v2.2, v2.1
- Add contacts from CC addresses when receiving issues
- Select customer and ticket source chanel on issue creation form
- Cc and Bcc for sending response
- Delete Junk mail button
- Filter by issues with/without tickets
- Link response by "In-Reply-To" field by message-Id
- Autocomplete for Helpdesk ticket customer select
- Selection To address for response
- Rake task changed from redmine:email:contacts_helpdesk: to redmine:email:helpdesk
- License files
- Bug: Set redmine user as author didn't work with ruby 1.9.3
Nov 01, 2012 (Version: 2.0.0)
- Supported Redmine versions: v2.1.x
- Ruby 1.9.3 support
- Issues list for each contact
- Preview for email original in issue notes
- New macros %QUOTED_ISSUE_DESCRIPTION%, %SUBJECT%, %NOTE_AUTHOR%, %%NOTE_AUTHOR.FIRST_NAME
- Applying macros for sent issues notes
- email Blacklist Filtering
- REST API for getting mails from all projects
- Last message from/to contact in issue list
- Contact profile (card) on issue show page
- Previous messages from contact on issue show page
- Send mails as plain text option
- Emails with flags (X-Auto-Response-Suppress' => 'oof', 'Auto-Submitted' => /^auto-/) will be ignored
- Last message column for issues list
- Show message header and footer in issue edit form
- Contact profile card on the issue sidebar
- Answer to customer from email
- Add line breaks for html only message
- Activity providers for helpdesk tickets and responses
- Send flag default settings
- Bug: SSL always on with IMAP and project mail settings
- Bug: IMAP Folder does not work
- Bug: Journals connections does not copy after contacts merge
- Bug: move on failure label
- Bug: "Add tags after create" doesn't save
- Bug: Macro %UPDATER% not working
- Bug: Email subject format is not used for replies (rather than auto-notifications
May 12, 2012 (Version: 1.0.4)
- Supported Redmine versions: v1.2.x, v1.3.x, v1.4.x
- Store incoming emails as attachments to issue/journal
- Use mail Header to track email to issue id
- Store email server settings in project settings tab
- Multiple Recipients from issue contacts
- Create new issue if respond lifetime expired
- CSS styles for emails
- Change issue status in note add form
- API for sending response to issue
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